Frequently Asked Questions

What materials are used in Eliy Land's toys?

Our toys are handcrafted from high-quality handloom cotton fabrics, ensuring each piece is unique and eco-friendly.

How can I contact Eliy Land for inquiries or support?

You can reach out to us through our “Contact Us” page, where we’re ready to assist with any questions or feedback.

What is your shipping policy?

We offer free shipping on orders over £50. Orders are processed within 3-5 business days, and delivery times vary based on location.

Do you ship internationally?

Currently, we ship within the UK. For international shipping inquiries, please contact our support team.

What is your return and refund policy?

We accept returns within 30 days of purchase for unused items in their original condition. Refunds are processed upon receiving the returned product.

Are the toys safe for children?

Yes, our toys are made with child-safe materials and crafted to meet safety standards, ensuring they are suitable for children.

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with tracking details to monitor your delivery.

Do you offer gift wrapping services?

Currently, we do not offer gift wrapping services. However, our products are packaged with care, making them perfect for gifting.

Can I customize a toy?

At this time, we do not offer customization services. Each toy is uniquely handmade, ensuring no two are exactly alike.

How can I stay updated on new products and promotions?

Subscribe to our newsletter and follow us on social media to receive the latest updates on new arrivals and exclusive offers.